Shipping Policy

Last updated: September 29, 2026

Thank you for shopping with SanaleCo. We are committed to getting your order to you safely and as quickly as possible. Please review the following shipping policy before placing your order.

1. Worldwide Shipping

SanaleCo ships orders worldwide to most countries.

Shipping availability and delivery times may vary depending on the destination, local regulations, customs procedures, and the shipping carrier.

If we are unable to ship to your location due to any reason, we will contact you after your order is placed and provide an appropriate solution. 

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During sales, holidays, product launches, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

3. Estimated Delivery Times

Estimated delivery times depend on your destination and shipping method.

• Domestic orders: approximately 3–5 business days
• International orders: approximately 7–15 business days

These are estimates and are not guaranteed delivery dates. Delays may occur because of customs inspections, weather, carrier disruptions, public holidays, incorrect address information, or other circumstances outside our control.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your destination, order size, weight, and available shipping method.

From time to time, SanaleCo may offer free shipping promotions. Any applicable free-shipping offer will be clearly stated on our website or at checkout.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow up to 48 hours for tracking information to become active after your order has been dispatched.

If your tracking information does not appear to update immediately, please allow some additional time for the carrier's system to update.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.

SanaleCo does not control customs charges and cannot guarantee the amount of any duties or taxes that may be imposed.

Customers are responsible for ensuring that their order complies with the import regulations of their country.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to SanaleCo because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping the order.

Please contact us as soon as possible if you notice an error in your shipping address. We will do our best to update the address before the order is shipped, but changes cannot be guaranteed after dispatch.

8. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package is significantly delayed or appears to be lost, please contact us so we can assist you with the appropriate next steps.

For international shipments, investigations may take additional time because of customs and international carrier procedures.

9. Damaged Packages

Please inspect your package when it arrives.

If your order arrives visibly damaged, please take photographs of the package and the damaged items before disposing of the packaging.

Contact SanaleCo as soon as possible with your order number and photographs so that we can review the issue and determine the appropriate solution.

10. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package and the package is returned to SanaleCo, additional shipping or handling charges may apply if the customer requests that the order be shipped again.

Any refund for a returned order may be reduced by applicable shipping, return, or handling costs.

11. Address Changes & Order Cancellation

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has been processed or shipped.

12. Delivery Delays Beyond Our Control

SanaleCo is not responsible for delivery delays caused by circumstances outside our reasonable control, including but not limited to:

• Customs inspections or clearance delays
• Severe weather
• Natural disasters
• Public holidays
• Carrier delays or service interruptions
• Strikes or labor disputes
• Incorrect or incomplete addresses
• Government restrictions
• Other unforeseen events

We will, however, make reasonable efforts to assist customers when such issues occur.

13. Contact Us

If you have questions about your order or shipping, please contact us through the contact information provided on our website.

When contacting us about an order, please include your order number so we can assist you more quickly.

Thank you for choosing SanaleCo.